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Your mobile number is not active
Stanleywinthrop

I have a droid turbo that I activated and ported a number into a new prepaid account yesterday.  The port took a few hours but once it did everything seemed to work fine.  Until today when my wife informed me that she was having to dial my number 5-10 times before getting through.  I called customer support and somehow, instead of fixing things they made it worse by rendering my phone incapable of sending or receiving calls!  Texts and data work fine however.  The title above is what I hear when I attempt to dial.

The phone has been rebooted, hard reset, and sim card pulled.  The rep said she opened a ticket but that could take 72 hours.  I am planning on going to the store tomorrow.  Does anyone else have any suggestions.  Quite honestly my stay on Verizon may be very short if I cannot get this resolved.

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Re: Your mobile number is not active
Ann154
MVP MVP
MVP

Is the old phone turned off? You might want to call the prepaid customer service number and verify the port is complete.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Your mobile number is not active
Stanleywinthrop

Yes the old phone is off.  The Verizon website says the port is complete

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Re: Your mobile number is not active
vzw_customer_support
Customer Support

Stanleywinthrop,


It is alarming to see your line is doing this. We do want to ensure you get everything back up & running properly. You will want to talk to our Prepay Team so they may review your account fully. Our Prepay Department may be contacted directly by calling either: 877-777-5759 or 888-294-6804.


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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