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Z3v update to 5.1.1 not working
Frank0
Newbie
‎03-31-2016 09:14 PM

Update was released 2 weeks ago and I still can't get the update, please help

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Re: Z3v update to 5.1.1 not working
Ann154
Community Leader
Community Leader
‎04-01-2016 04:32 AM

See if there are any troubleshooting tips on Sony Xperia Z3v Software Update | Verizon Wireless.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Z3v update to 5.1.1 not working
Frank0
Newbie
‎04-01-2016 08:38 AM

about 2 months ago i was having trouble and reset device using the desktop app, it now has 5.0.2 but when i check for update to 5.1.1 it says that phone is up to date

None of the troubleshooting steps worked. I even tried the *#*#checkin#*#* and clear the Google Services Framework cache

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Re: Z3v update to 5.1.1 not working
vzw_customer_support
Customer Service Rep
‎04-02-2016 10:23 PM

Frank0, we want to make sure that your device remains up to date. Updates for devices are normally released in waves to ensure that, if any bugs do appear, every customer with the device is not affected. Your device should notify you once the update is available for installation.


HarleyE_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: Z3v update to 5.1.1 not working
Frank0
Newbie
‎04-03-2016 08:13 AM

For second time in a year phone had to be replaced.

Screen started flickering and phone would not turn on, do a factory reset or repair from computer.

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Re: Z3v update to 5.1.1 not working
vzw_customer_support
Customer Service Rep
‎04-05-2016 08:25 AM

It's important you have a working phone, Frank0. Do you currently have a new replacement device? If you are experiencing these issues with your current device, please contact our customer service at 800-922-0204.


AndreaS_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Z3v update to 5.1.1 not working
Frank0
Newbie
‎04-05-2016 08:44 AM

Local store was very helpful and was able to get me replacement that comes in today

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Re: Z3v update to 5.1.1 not working
vzw_customer_support
Customer Service Rep
‎04-07-2016 08:51 AM

Frank0,


We're delighted to learn that you received the assistance you deserve from the local store.  Remember we're always online to assist and address any concerns at http://bit.ly/yN1P80.


EmmaM_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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