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ZERO HELP FROM VERIZON
healthcareworker

NOBODY AT VERIZON WILL HELP ME.  I'M A HEALTHCARE WORKER WITH A HACKED PHONE.  PATIENT CALLS ARE BEING MONITORED BY A STALKER WHO HAS MY CELL NUMBER.  I CHATTED WITH VERIZON FOR 40 MINUTES YESTERDAY TO UPDGRADE MY DEVICE AND CHANGE MY PHONE NUMBER TO RE-ESTABLISH SAFETY AND PRIVACY.  THE REP TREATED ME LIKE GARBAGE, DID NOT CAPTURE THE GRAVITY OF THE PROBLEM AND DID NOT PROCESS THE ORDER.  I WAS TRANSFERRED WITHOUT MY CONSENT AND ANOTHER REP WAS HORRIBLE TO ME AND DID NOTHING TO CORRECT THE PROBLEM.  VERIZON IS CONTRIBUTING TO FURTHER ABUSE DURING A PUBLIC HEALTH CRISIS.  MY ATTEMPTS TO GET A NEW, SAFE DEVICE HAVE BEEN UNSUCCESSFUL AGAIN TODAY.  I ATTEMPTED TO CHAT WITH VERIZON 7 TIMES.  NOBODY WILL HELP.  I SENT AN ADDITIONAL MESSAGE REQUESTING A CALL BACK ON A SECURE LINE.  NOBODY HAS CALLED ME OR HELPED ME IN ANY WAY.  

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Re: ZERO HELP FROM VERIZON
vzw_customer_support
Customer Support

We're sorry to hear that you're having this experience, but we'll be happy to assist you any way we can. ChristopherS_VZW

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