Can not hear caller unless I turn on the speaker.
vjwilliams,
I'm sorry to learn that you have to use your speakerphone in order to hear callers. It's important that your earpiece works on your phone and I'll be happy to help fix this for you. Allow me to gather some more information so I can better assist you. What make and model device do you have? Does this happen on both inbound and outbound calls? Are you in a specific location when this happens?
JuanD_VZW
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