cannot receive text messages after switch from iphone
plurrykid
Newbie

After more than 2 years on an Android, my family convinced me to try an iPhone. After one week, I decided to return my iPhone and go back to Android. Now I cannot receive text messages from anyone using an iPhone. It thinks I'm still using iMessage.

I have already talked with Verizon customer service and unregistered my number from both Messages and FaceTime via my computer. Please help! This is extremely frustrating!

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Re: cannot receive text messages after switch from iphone
vzw_customer_support
Customer Service Rep

Hi plurrykid,

I want your messages to flow with all your contacts! I understand that you already unregistered your number from Apple. Please confirm that you followed the steps outlined at the link below, as this process should resolve this messaging issue.

http://support.verizonwireless.com/support/devices/knowledge_base.html/87908/

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: cannot receive text messages after switch from iphone
vzw_customer_support
Customer Service Rep

Hi plurrykid,

I want your messages to flow with all your contacts! I understand that you already unregistered your number from Apple. Please confirm that you followed the steps outlined at the link below, as this process should resolve this messaging issue.

http://support.verizonwireless.com/support/devices/knowledge_base.html/87908/

AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport

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Re: cannot receive text messages after switch from iphone
plurrykid
Newbie

Yes. I did that. I finally got Apple to do something on their end which has

helped. But it is still hit or miss as to which of my contacts can get text

messages through to me and which can't.

On Mon, Dec 16, 2013 at 8:32 PM, Verizon Wireless Customer Support <

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Re: cannot receive text messages after switch from iphone
vzw_customer_support
Customer Service Rep

plurrykid- Thanks for doing that with Apple already! Have you been in contact with them again to confirm the Apple profile has in fact been removed?

TamaraH_VZW
Follow us on Twitter @VZWSupport

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Re: cannot receive text messages after switch from iphone
plurrykid
Newbie

I have not contacted them again. Since I've started receiving messages from

some of my iPhone friends, I assumed it was set. Unfortunately, it's been

random as to whose messages come through and whose don't.

On Thu, Dec 19, 2013 at 6:12 AM, Verizon Wireless Customer Support <

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Re: cannot receive text messages after switch from iphone
vzw_customer_support
Customer Service Rep

Appreciate the update plurrykid,

Knowing you are starting to receive them is good, but certainly we want you to receive all of them, not just random ones.  I know it’s important to get them up and running as soon as possible. It will usually take Apple 24-48 hours to un-register you completely; if it has not been fully done, what you can try is resetting your Apple ID  password here http://bit.ly/1kwc2va . Since  you will be changing your password and the original device which still has iMessages on, will not be aware of the new password for them, it will revert to text messages. Let us know how it goes.

AdaS_VZW
Follow us on Twitter at @VZWSupport

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