- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
After more than 2 years on an Android, my family convinced me to try an iPhone. After one week, I decided to return my iPhone and go back to Android. Now I cannot receive text messages from anyone using an iPhone. It thinks I'm still using iMessage.
I have already talked with Verizon customer service and unregistered my number from both Messages and FaceTime via my computer. Please help! This is extremely frustrating!
Solved! Go to Correct Answer
Correct answers
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi plurrykid,
I want your messages to flow with all your contacts! I understand that you already unregistered your number from Apple. Please confirm that you followed the steps outlined at the link below, as this process should resolve this messaging issue.
http://support.verizonwireless.com/support/devices/knowledge_base.html/87908/
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi plurrykid,
I want your messages to flow with all your contacts! I understand that you already unregistered your number from Apple. Please confirm that you followed the steps outlined at the link below, as this process should resolve this messaging issue.
http://support.verizonwireless.com/support/devices/knowledge_base.html/87908/
AntonioC_VZW
Follow us on Twitter at www.twitter.com/VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes. I did that. I finally got Apple to do something on their end which has
helped. But it is still hit or miss as to which of my contacts can get text
messages through to me and which can't.
On Mon, Dec 16, 2013 at 8:32 PM, Verizon Wireless Customer Support <
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
plurrykid- Thanks for doing that with Apple already! Have you been in contact with them again to confirm the Apple profile has in fact been removed?
TamaraH_VZW
Follow us on Twitter @VZWSupport
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I have not contacted them again. Since I've started receiving messages from
some of my iPhone friends, I assumed it was set. Unfortunately, it's been
random as to whose messages come through and whose don't.
On Thu, Dec 19, 2013 at 6:12 AM, Verizon Wireless Customer Support <
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Appreciate the update plurrykid,
Knowing you are starting to receive them is good, but certainly we want you to receive all of them, not just random ones. I know it’s important to get them up and running as soon as possible. It will usually take Apple 24-48 hours to un-register you completely; if it has not been fully done, what you can try is resetting your Apple ID password here http://bit.ly/1kwc2va . Since you will be changing your password and the original device which still has iMessages on, will not be aware of the new password for them, it will revert to text messages. Let us know how it goes.
AdaS_VZW
Follow us on Twitter at @VZWSupport