cant access pictures on my motorolla xt1565 from computer

[samuelglobal7000]

Dear MotorollaPhone/VerizonPhone Community

REQUEST: Kindly tell me the procedure to access the internal and SDRAM (additional) memory memory/files on the Motorolla xt1565 from a windows computer using the original motorolla usb phjone charge/data cable.

HISTORY: i used to be able to just connect my phone to the computer usb port and i could see both the internal and additional RAM;

PROBLEM: Now all i see is the phone icon and when i click on it is says batter with the charge level!

HELP !  Thank you in advance for your HELP

[tikibar1]

Pull down the notification shade and change the USB mode to File Transfer, i.e.,

Move Pictures / Videos from Device - DROID MAXX 2 BY MOTOROLA | Verizon Wireless