change network mode

[jaided23]

when i go to change the network mode on my core prime. the button is greyed out... any way to fix it?

[Ann154]

Is the cellular data connection turned on and active when you attempt this?

[jaided23]

yes.. the buttons still grey, cant click on it

[Ann154]

Prepaid or postpaid?

[vzw_customer_support]

jaided23 grey is not the color we are looking for. Let's get this fixed. When did this first start? Were you ever able to click on it?

RosanneM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jaided23]

its been like that ever since i got the phone,its a galaxy core prime,, still under contract, where i live has terrible service,the closest verizon tower is about 4 miles away, i get constant dropped calls. no 4g data. so i thought i could change it to where it would at least connect to 3g, since i cant change the network mode, i tried my nieces tmobile sim in it and was able to set it to use the tmobile APN.,it worked maybe 5 mins then started giving a message saying  no verizon sim inserted or something like that,is my phone sim locked to verizon? it works fine when im in town.. i just want to be able to use it at home,

[vzw_customer_support]

Let’s get the service you deserve jaided23. What zipcode do you live in? Is the service issue happening indoors, outdoors or both? Also the 4G phones are pre-unlocked but we cannot guarantee the service will work on other carriers.

StevenM_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jaided23]

my zip is 71838,, most of the time. i have to be outside to even get 1 bar for service

[Nikky99]

I have same problem samsung galaxy s22+

[vzw_customer_support]

It is important to know which features you can change on your device. Let's work together and investigate further. Can you tell us a little more about what you are trying to change exactly (are you trying to look for a different carrier network or same network with different signal like LTE or 5G)?

~Gina