closed phone number
bvan99
Newbie

My daughter just closed out her line [removed] on my account and opened another with a new phone number and phone company last week.  Why is her line still on my account.  I do not want to get charged for a line I no longer have control over.

 

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Re: closed phone number
vzw_customer_support
Customer Service Rep

bvan99, I am sad to hear your daughter decided to leave the Verizon family. That is strange that her line is still on your account. Let's dig a little deeper. How did your daughter cancel her line? (port, disconnect, etc) Anytime a line is ported out it will show up on your account until the end of your current billing cycle. Was is your billing cycle date? 

 

JustinB_VZW

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