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com.android.phone process stopped
jpatti
Member

My Galaxy S7 has suddenly  been locked up with a message that says: the process com.android.phone has stopped". It will not allow me to do anything. I've restarted the phone numerous times but nothing changes. How can I fix this?? Help!!!!

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Re: com.android.phone process stopped
vzw_customer_support
Customer Support

japtti,


That would concern anyone! Let's figure out what is going on and ensure you have a working device. You mentioned that you tried to restart the phone. Once the device powers back on does this message display immediately or when does it pop? Try placing the device in Safe Mode to see if you can access the device https://www.verizonwireless.com/support/knowledge-base-203266/.


AdamG_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: com.android.phone process stopped
CARRIC41
Member

I'm having the same issue!  Please Help.  Driving me crazy and cant text or get into contacts ... keeps throwing me out.  I have a Droid Maxx

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Re: com.android.phone process stopped
CARRIC41
Member

and Yes!  I've tried shutting down and powering back on twice

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