Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
dfndr is holding me hostage
medtran
Member

how do I remove DFNDR from my Galaxy J3?

Labels (1)
Tags (1)
0 Likes
1 Solution

Correct Answers
Re: dfndr is holding me hostage
vzw_customer_support
Customer Support
medtran
 Thank you for reaching out to us. My first suggestion is going to be a factory reset of the device. Make sure that Auto-restore is turned off and reset the device.
Second method:
  1. Frist of all, switch off the cell phone by pressing the Power button.
  2. Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.

View solution in original post

0 Likes
Re: dfndr is holding me hostage
deloused
Sr. Member
0 Likes
Re: dfndr is holding me hostage
medtran
Member

Already tried this. Did not work. It would not allow me to disable DFNDR  as a device administrator. That is why I was stuck. I had disabled accessibility earlier and tried to swipe the icon to the trash and it did not work. When I turned on accessibility, I swiped the icon  and it removed it - finally. Thanks for your recommendation. My next step was to email Psafe.

0 Likes
Re: dfndr is holding me hostage
vzw_customer_support
Customer Support
medtran
 Thank you for reaching out to us. My first suggestion is going to be a factory reset of the device. Make sure that Auto-restore is turned off and reset the device.
Second method:
  1. Frist of all, switch off the cell phone by pressing the Power button.
  2. Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.
0 Likes