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dfndr is holding me hostage
medtran
Member

how do I remove DFNDR from my Galaxy J3?

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Re: dfndr is holding me hostage
vzw_customer_support
Customer Support
medtran
 Thank you for reaching out to us. My first suggestion is going to be a factory reset of the device. Make sure that Auto-restore is turned off and reset the device.
Second method:
  1. Frist of all, switch off the cell phone by pressing the Power button.
  2. Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.

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Re: dfndr is holding me hostage
deloused
Sr. Member
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Re: dfndr is holding me hostage
medtran
Member

Already tried this. Did not work. It would not allow me to disable DFNDR  as a device administrator. That is why I was stuck. I had disabled accessibility earlier and tried to swipe the icon to the trash and it did not work. When I turned on accessibility, I swiped the icon  and it removed it - finally. Thanks for your recommendation. My next step was to email Psafe.

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Re: dfndr is holding me hostage
vzw_customer_support
Customer Support
medtran
 Thank you for reaching out to us. My first suggestion is going to be a factory reset of the device. Make sure that Auto-restore is turned off and reset the device.
Second method:
  1. Frist of all, switch off the cell phone by pressing the Power button.
  2. Afterwards press and hold together: Volume Up + Home + Power key until you see Samsung logo.
  3. Then select from Recovery Mode menu "wipe data / factory reset" using Volume buttons to navigate and Power button to confirm.

View solution in original post

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