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did reset now won't accept google account login information
ealexs1970
Member

Did a factory reset and tried to login into phone but asks for google account login information but won't accept my login.  How can I get past this?

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Re: did reset now won't accept google account login information
vzw_customer_support
Customer Support
ealexs1970,

Phones now a days have great security features on them. The Androids are all protected by your Google Account (Gmail). If you are having issues logging into your phone, you may visit Google's web page: Google.com and look into forgot password, user name, etc...


ChristinaM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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