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disable screen lock factory reset
wen70
Member

Help!  I work at a school, so I want my phone to be secure in case any of my students try to get into it (I don't think they would, but you never know!). 

I have the pattern screen lock on my phone.  Recently, after a software update on my Samsung Galaxy S4 mini, I'm getting this message:

"You have incorrectly attempted to unlock the phone 1 times. After 9 more unsuccessful attempts, the phone will be reset to factory default and all user data will be lost."

I *do not* want this feature on my phone!


Is there a way to disable this "reset to factory default" if 10 unsuccessful attempts are made to access the phone?!  I can see one of my little ones inadvertently causing me to lose all my information!

Thanks.

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1 Solution

Correct Answers
Re: disable screen lock factory reset
wen70
Member

A friend with an iPhone was able to help me.

Go into Settings.

Then go to Lock Screen.

Under Lock Screen is an option for "Auto Factory Reset."  If it's checked, the feature is enabled. Uncheck if you don't want to lose your data when little kids play with your phone.

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Re: disable screen lock factory reset
vzw_customer_support
Customer Support

wen70,

We do not want you to lose your information on your device. I am sorry as there is not an option to turn off the option to reset the device to factory settings if the password is entered incorrectly a number of times.  The best option to provide you with more then 10 attempts would be to set up a device that has 2 step security if the first can not be verified, such as the Face unlock option.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: disable screen lock factory reset
wen70
Member

A friend with an iPhone was able to help me.

Go into Settings.

Then go to Lock Screen.

Under Lock Screen is an option for "Auto Factory Reset."  If it's checked, the feature is enabled. Uncheck if you don't want to lose your data when little kids play with your phone.

Re: disable screen lock factory reset
cellby
Member

wen70 is correct.

that's the way to disable the reset feature.

Re: disable screen lock factory reset
PhillipO
Member

@LindseyT_VZW:

You may want to correct your response (since, less than an hour after you provided a 100% WRONG answer, a user provided a CORRECT response).  After all, considering how unhelpful and useless Verizon support generally is, I'd think that you'd want to fix obvious incompetency.

PS  The first part of your answer is wrong, the second part is incomprehensible.

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Re: disable screen lock factory reset
Ann154
Expert
Expert

I hope you realize that you replied to a post that was written back in July 2014.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: disable screen lock factory reset
PhillipO
Member

Yes, I did.  To be honest I was surprised that Verizon has allowed such a bad answer provided by one of their own "customer support specialists" to persist for so long. 

FWIW, I came across this (wrong) answer only today when I was trying to figure out how to disable this horrible "feature". 

Re: disable screen lock factory reset
SteelCowboy74
Member

Thank you for this answer! This is the second time this ha happened to me. Pulled my phone out of my pocket and was staring at a "your phone was factory reset" screen.

Re: disable screen lock factory reset
kh-taylarie
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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