customer since bell atlantic days in 1985. its worse now than ever with the dropped calls. everyone I talk to is complaining. "something is up" is the most common comment. I cant complete a 3 minute business call without having to call the party back. wi-fi calling works when it feels like it. I installed One Talk and its useless for forwarding calls so i stopped using it. I now have to forward all my calls to my mobile and I cant complete a call without LOS.
I never wanted to go through the hassle of switching carriers but its clear Verizon does not care.
We can assure you that the last thing we want is for you to feel this way. Having a working reliable device to make those important calls is a must. We care and we value your long time loyalty. Let's work together and ensure that we provide you a solution. Are your other services being impacted? Does this happen with different numbers or a specific number?