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escalating a complaint
5monthnightmare

I have been trying to sign up for auto pay on my account since the first part of December.

They just can't seem to get it right. I have spent HOURS calling the customer service line and actually connected with a couple of supervisors.

I need this to go up the ladder and can never get past the gate keeper!

We have been with Verizon for 20 years...this has been a nightmare.

Any suggestions how to get the attention of a manager??

 

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Re: escalating a complaint
vzw_customer_support
Customer Support

I'm sorry you were having a problem with Auto Pay  5monthnightmare. What issues are you having with it? Is it withdrawing on a different date? 

JoeL_VZW

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