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google calendar and contacts stopped syncing
Esschoir5963
Enthusiast - Level 2
‎07-06-2016 10:54 AM

I have a VZW Samsung Galaxy Note5.  It has all system updates that VZW has pushed.  All of a sudden, the phone won’t sync the contacts and calendar of my google account.

I have searched both these forums and elsewhere on the web.  Some solutions work for other users but not me. I have tried:

*Removing and reinstalling google account on my phone

*deleting data and cache under the phone and calendar aps

*numerous re-boots

*matching “groups” on phone to those on my gmail account accessed through the web

* ”permissions” adjustments

*etc.

I see references to this kind of problem and error message going back many years, and a lot of posts and problems are marked “unanswered” or “not resolved.” Not too encouraging.


Can anyone help me?  Much obliged.

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Re: google calendar and contacts stopped syncing
Esschoir5963
Enthusiast - Level 2
‎07-08-2016 11:11 AM

Thanks.  So, how do I determine that it is corrupted, and what do I do to fix it.  All components of my google account ae are accessible through a web browser without a hitch.

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Re: google calendar and contacts stopped syncing
bearone21
Legend
‎07-06-2016 12:40 PM

delete then recreate the google account

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Re: google calendar and contacts stopped syncing
Esschoir5963
Enthusiast - Level 2
‎07-06-2016 01:43 PM

I have done that many times.  Does not make a difference.  But thanks for your response.

Also, I neglected to quote the actual error message.  It reads: "sync is currently experiencing problems. it will be back shortly "

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Re: google calendar and contacts stopped syncing
bearone21
Legend
‎07-07-2016 11:16 AM

your google account may be corrupted.

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Re: google calendar and contacts stopped syncing
Esschoir5963
Enthusiast - Level 2
‎07-08-2016 11:11 AM

Thanks.  So, how do I determine that it is corrupted, and what do I do to fix it.  All components of my google account ae are accessible through a web browser without a hitch.

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Re: google calendar and contacts stopped syncing
vzw_customer_support
Customer Service Rep
‎07-08-2016 01:56 PM

Esschoir5963 We're sorry to see that you're still having issues with your sync options and Google Account. Based on your messages here, we're not showing that a complete Factory Reset has been completed. We recommend that you give that a try and let us know what happens. Since a Factory Reset will erase all information from your phone, it's important that you find a different way to back up your contacts, photos, documents, music, etc. Here are the instructions: http://vz.to/29HCx4M



SheritaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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