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got talked into Droid
dave06237
Member

Got talked into Droid Razr M. Missed my two week turn in time. Wish I had my Iphone back. Customer service at verizon wont work with me and now I am screwed for two years. POOR customer relations. Not a happy camper, customer service sucks, really dont want to drop a 500 bill to help verizon make more money

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Re: got talked into Droid
rcschnoor
Sr. Leader
Sr. Leader

What did you do with your iPhone. You can just reactivate it if you prefer that phone.

got talked into Droid
demmo86rt
Leader
Leader

It's not poor customer service, They are following the contract you signed.

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Re: got talked into Droid
freddyttt
Member

I hope you mean an X.... the M came out almost 2 years ago....

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Re: got talked into Droid
demmo86rt
Leader
Leader

You've got that backwards.

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Re: got talked into Droid
rcschnoor
Sr. Leader
Sr. Leader

I think he was talking about a Moto X, not a Droid X.

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Re: got talked into Droid
demmo86rt
Leader
Leader

Could be, but the RAZR M isn't a two year old phone either.

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Re: got talked into Droid
dimap52
Sr. Member

OP clearly said Droid Razr M. Which is only ONE year old, not two. And yes, at some stores, CSR's are pressured to push Android over iPhone, at others, iPhone is pushed by management over Android. So it is certainly plausible that he was "talked" into the M. If his preference was for Apple, he should have stuck to his guns, and NEVER assume what a CSR is telling you is in YOUR best interest. It is not. They are looking out for THEIR butts and THEIR commissioned paycheck.

That being said, IMO the M is a great little phone. I have one, never had a problem with it, (except he first one I got which was a lemon) and I like it's build quality and design (little tank) MUCH better than the Droid Mini which has replaced it.

I don't know how much the OP paid for the M, it's been free from verizon and other retailers for quite some time now, so i don't know what it's resale value is on eBay or Swappa buthe could try to put it up on those sites and get some money out of it to puton a new iPhone that he could also buy from those sites.

>>Post edited to comply with the <<


Message was edited by: Verizon Moderator

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Re: got talked into Droid
vzw_customer_support
Customer Support

We don't want you feeling stuck with a phone, dave06237. What's going on with your phone? What don't you like about it? I'm here to help make sure you love your new Razr M and can enjoy many more wonderful years with our network. Androids are definitely a different smartphone world than iPhones.


Thank you
JenniferH_VZW

Please follow us on Twitter @vzwsupport

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