Prepaid or postpaid? Are you just trying to activate a different device? More details please. Help us help you.
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Hi Dezzytruee, I like to help you get done what is needed on your account with your device. Which exact phone are you trying to put on your account? Here'e a link http://tiny.cc/jnwday that can help depending on which exact device and service.
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!