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how do i connect to the network after the last update
JEAPIS33
Member

I cannot connect to the network unless I am on wifi. I cannot receive emails from my corporate email address or my gmail address. This is very stressful as my main line of work communications is via my cell phone.

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Re: how do i connect to the network after the last update
kathy65793
Sr. Member

What type of phone do you have?

What plan are you under?

Which update did you get?

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Re: how do i connect to the network after the last update
bearone21
Leader

settings/network...mobile network checked....cdma/lte!!

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Re: how do i connect to the network after the last update
vzw_customer_support
Customer Support

JEAPIS33, keeping you connected to data services to ensure email delivery is of utmost importance. We are here to work toward a resolution. kathy65793 and bearone21 asked some good questions and provided some settings information depending on your phone type. Please provide us with those answers. Also, are you having trouble using all apps and the web? How are calls and texts working? Have you heard of others with Verizon in the same area having the same problem?

David_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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