how to disable Support & Protection in Galaxy J3 6V?

[paulswdwrd]

I have a newly purchased Samsung Galaxy J3 6V and want to disable Support & Protect. From the Applications  manager when I select Support & Protection, if I select disable, I get a warning message, and then if I select disable from that message, I get a request for permission to reinstall. But I just want to disable. How do I do this?

[markp_vzw · Accepted solution]

paulswdwrd, we want to make sure you’re able to get your phone setup the way you want it to be. If you prefer not to have the application installed, the process you are taking is correct. The request you’re getting to reinstall is to install the previous default version which will then be disabled. You just need to grant permission to reinstall. Please let us know if you have any further questions.

MarkP_VZW

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[paulswdwrd]

thanks - that worked - the forum page wouldn't allow me to add "correct

answer"

On Sun, Oct 30, 2016 at 4:26 PM, markp_vzw <forums@verizonwireless.com>

[Ann154]

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