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i am unable to send or receive text messages
GUITSIE1
Member

I am unable to send or receive text message.This just started recently.

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Re: i am unable to send or receive text messages
Elements
Sr. Member

As always, restart the phone first, but if that doesn't solve it, then which messaging app are you using, and what model phone? If you use a different messenger app, does the issue persist?

If the trouble is only on one messenger app, try going to Application Manager in the Settings, select the app, and Clear Cache.

If the trouble is in multiple messenger apps, try going to "Backup & reset" in your settings and select "Reset network settings" if your phone has that option.

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Re: i am unable to send or receive text messages
vzw_customer_support
Customer Support

GUITSIE1, we know the importance of being able to send and receive your text messages.  Let's work together to get this fixed.  We are here to help.  Elements asked some great questions previously.  It would greatly enhance any troubleshooting we can do if you are able to answer those questions for us.  If you have any other questions/issues please notify us.  Thank you for your patience.  

SeanC_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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