incoming call announcement

[carole-1]

Recently incoming phone calls coming from other Verizon customers to my Droid 4 are preceded by an announcement "Verizon Wireless Customer" followed by my ringtone and then the announcement again.  I find this annoying but how can I turn it off?  I haven't heard of other Verizon customers experiencing this.

[vzw_customer_support]

Hi carole-1,

Let's get your ringtones worked out for you. I would find that a little upsetting too. Does this occur as a part of the ringtone? If so, have you tried programming another ringtone? Keep us posted.

Thanks, BobbyS_VZW
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[carole-1 · Accepted solution]

A friend solved my problem. Turns out it was related to "roaming tone"

which I had checked when up in Canada. Once he unchecked the box, I've had

no more announcements.

[marygracec]

I had been having the same problem for a while and nothing would fix it! Every suggestion I have read did not work. I finally found an app on my verizon phone called Assist. It is identified by colorful little triangle. I opened it and turned it off and now the phone is working fine. I had tried every other suggestion I could find in this is the only thing that worked.