Thank you for bringing this to our attention, gmarie. It is important to us we go over all available options to get your photos recovered and I am happy to help.
Just for clarification, what exactly were you doing on the phone when these photos were lost? When is the last time the phone was backed up? Please provide a few additional details and we will be sure to get to work on this for you.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!