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marshmallow download error 405
QBACOOLER
Member

trying to download the new update... it says its available but when download is finished it says it was unsuccessful due to error 405. how can I fix that??

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Re: marshmallow download error 405
MKLSHEP
Member

I was getting the 405 error as well with a Note 4.

I used Verizon's software upgrade assistant and it worked for upgrading it. Here is the link that shows how to set it up and use it: http://www.verizonwireless.com/dam/support/pdf/system_update/galaxys4-sua-06-02-14.pdf

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Re: marshmallow download error 405
Ann154
Expert
Expert

Which phone model do you have?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: marshmallow download error 405
Misterioso
Member

I'm having the same problem on a note 4.

Re: marshmallow download error 405
KRIALL8
Member

Same issue on Note 4 as well. Went to the VZW store and spoke to tech support. They are clueless, telling me I need to reset my phone it's not their problem...

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Re: marshmallow download error 405
pherson
Leader

Then either reset it and start over, call customer care for a replacement if you still under warranty, or send it to the manufacturer to fix. Quite simple.

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Re: marshmallow download error 405
MKLSHEP
Member

I was getting the 405 error as well with a Note 4.

I used Verizon's software upgrade assistant and it worked for upgrading it. Here is the link that shows how to set it up and use it: http://www.verizonwireless.com/dam/support/pdf/system_update/galaxys4-sua-06-02-14.pdf

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