We always want your device to be up and running properly. Sorry to hear that this is not happening and I can certainly understand your concerns. Let's get this fixed. When did this issue start? Which make/model device do you have?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!