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mobile hotspot data connection not available
ALLTRA77
Member

I have a Samsung Galaxy S7 edge.  When I try to turn on Mobile Hotspot, it says "Checking subscription status..." for a few seconds, then it says "Unable to connect.  Data connection not available."  How do I fix this?

Labels (1)
Re: mobile hotspot data connection not available
SuzyQ
Sr. Leader
Sr. Leader

Is your cellular data signal strong?  You can try turning off wifi and bluetooth to see if that improves your cellular signal. 

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Re: mobile hotspot data connection not available
Feritayl
Member

didn't help....my spouse's Hot Spot 9same account is working

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Re: mobile hotspot data connection not available
Kyleisapenguin

Having the same issue now

Re: mobile hotspot data connection not available
dsimmons1977
Member

Same issue all phones on  my plan

Re: mobile hotspot data connection not available
wjdietz
Member

i am having the same issue..   worked yesterday but not this morning

Re: mobile hotspot data connection not available
keegs086
Member

Same issue. Need connection for work. 

Re: mobile hotspot data connection not available
tjohns77
Member

Had no issues yesterday. Have been trying to connect since 5am. Neither the Bluetooth or Hotspot will work. Both are saying data connection not available. Working from home and need this fixed ASAP!! What is the point of having unlimited data when Verizon limits your data?

Re: mobile hotspot data connection not available
vzw_customer_support
Customer Support

tjohns77

 

I'm sorry to hear about the issues you're experiencing with your service. I know how I depend on my phone for just about everything. I'm more than happy to take a deeper look into this to see if we can pinpoint what's going on, this way it can be resolved quickly. Are you still having issues today? Are you referring to the hotspot feature on your cell phone or an actual hotspot device such as a jetpack?

 

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