Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, waived smartphone activation fee when you buy online. Limited time offer.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
moto e4 plus cannot call out or take calls
STECHA74
Member

I got the moto e4 plus (Verizon version) as a backup for my current phone moto z droid. I try to call out and I am directed to Verizon accounts group. I call my number and get a number is restrictive message. Is there something I am missing? APM settings? I have used my sim on unlocked cdma phones and had no issues. This is a Verizon phones so I am kinda confused. 

Labels (1)
0 Likes
Re: moto e4 plus cannot call out or take calls
Ann154
Expert
Expert

Was this a prepaid phone in a package?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: moto e4 plus cannot call out or take calls
STECHA74
Member

Yes

0 Likes
Re: moto e4 plus cannot call out or take calls
Ann154
Expert
Expert

There are restrictions on the Verizon prepaid phones in a box. See the Device Unlocking Policy. Device Unlocking Policy | About Verizon

4G Device Policy
  • We do not lock our 4G devices, other than our 4G Phone-in-the-Box Prepaid phones. In order to partially offset the subsidy we provide to make our 4G Phone-in-the-Box Prepaid phones more affordable to service customers, our 4G Phone-in-a-Box phones may only be used with Verizon Prepaid service for 1 year from original activation date or until payments in the amount specified on the back of the Phone-in-a-Box package are added to the Prepaid account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.