moto z force droid shows unread text messages

[ERIDUP71]

My z force droid currently shows 14 unread text messages. however, they have all been read. How do I clear that?

[demmo86rt]

Only thing I can think of would be to either reboot your phone or force close the dialer and messages apps.

[anile8em]

My girlfriend and I both have Moto z force droids, on different, completely separate accounts, and both started doing this recently. Reboots, clearing cache, do not resolve.

[vzw_customer_support]

ERIDUP71, it can be a nuisance seeing unread text alert when you have already read the messages. It's important that we get this fixed. If you can for me please follow these steps: http://vz.to/2lVMQq6 (find your messaging application). Please let me know if the alert cleared.

KatrinaN_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[Nataliemom]

I've followed these steps several times & the unread message notification

still shows up.  Please advise what else can be done.

Thank you.

Natalie [Removed]

On Wed, Mar 1, 2017 at 10:49 PM, vzw_customer_support <

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

[ERIDUP71]

Nope. didn't work.

[Nataliemom]

Didn't work for me either...

On Thu, Mar 2, 2017 at 12:03 PM, ERIDUP71 <forums@verizonwireless.com>

[KMCNA13703]

Also, did not work for me!

[NBrim]

Still having same problem here, too.

[dewboy864]

My Moto z has done this for 3 days now and I'm about over it!  I have to totally delete my new messages as I receive them, because simply reading them will not mark them as read.  I have rebooted several times and just installed the latest update.  Please fix it tell me how to!