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Purchased a ringtone and it says to go to my music inbox to download? Cannot find anything that says it's a music inbox. Tried looking in my music app and on my SD card. I'm new to the android network...have always had an iPhone so this is all new to me!
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Thanks for trying, heyitsashleyb. Please press and hold the multitask key in Verizon Tones to access the menu options. From there you'll see your Music Inbox and other options. Long pressing the button used to multi-task will activate the menu functionality throughout the device.
JenniferH_VZW
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heyitsashleyb,
Congrats on your new phone, I hope you are enjoying it! Where was this ringtone purchased? Have you checked your regular text messages to see if the ringtone is there?
KarenC_VZW
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I purchased it on Verizon tones and no I do not have any new text messages
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heyitsashleyb,
Thanks for the clarification, as the ringtone was purchased directly through our application then it should automatically download the ringtone. Please search it by going to settings>sounds> ringtones.
KarenC_VZW
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That was the first thing i did...it's not there!
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heyitsashleyb,
Let's get to the bottom of this! Did you receive confirmation of the purchase? Did you purchase here http://vz.to/1Dgrow1 ? Please share so I may further assist. Thank you.
TominqueBo_VZW
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No I purchased it from the Verizon tones app not on the actual website
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I see heyitsashleyb, we'll get this figured out! To clarify, is this the first time you purchased music from the app on the Note 4?
AshleyS_VZW
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Yes
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heyitsashleyb,
Thanks for the clarity! I suggest repurchasing the ringtone. If you are billed twice please share so adjustments may be made. Thank you.
TominqueBo_VZW
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