music inbox for note 4
heyitsashleyb
Newbie

Purchased a ringtone and it says to go to my music inbox to download? Cannot find anything that says it's a music inbox. Tried looking in my music app and on my SD card. I'm new to the android network...have always had an iPhone so this is all new to me!

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

Thanks for trying, heyitsashleyb. Please press and hold the multitask key in Verizon Tones to access the menu options. From there you'll see your Music Inbox and other options. Long pressing the button used to multi-task will activate the menu functionality throughout the device.

 

JenniferH_VZW

Follow us on Twitter www.twitter.com/vzwsupport

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

heyitsashleyb,

Congrats on your new phone, I hope you are enjoying it! Where was this ringtone purchased? Have you checked your regular text messages to see if the ringtone is there?

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: music inbox for note 4
heyitsashleyb
Newbie

I purchased it on Verizon tones and no I do not have any new text messages

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

heyitsashleyb,

Thanks for the clarification, as the ringtone was purchased directly through our application then it should automatically download the ringtone. Please search it by going to settings>sounds> ringtones.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: music inbox for note 4
heyitsashleyb
Newbie

That was the first thing i did...it's not there!

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

heyitsashleyb,
Let's get to the bottom of this! Did you receive confirmation of the purchase? Did you purchase here http://vz.to/1Dgrow1 ? Please share so I may further assist. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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Re: music inbox for note 4
heyitsashleyb
Newbie

No I purchased it from the Verizon tones app not on the actual website

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

I see heyitsashleyb, we'll get this figured out! To clarify, is this the first time you purchased music from the app on the Note 4?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: music inbox for note 4
heyitsashleyb
Newbie

Yes

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Re: music inbox for note 4
vzw_customer_support
Customer Service Rep

heyitsashleyb,
Thanks for the clarity! I suggest repurchasing the ringtone. If you are billed twice please share so adjustments may be made. Thank you.

TominqueBo_VZW
Follow us on Twitter @VZWSupport

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