my computer will not recognize my moto turbo z for transferring pix

[twocapns]

explorer recognizes the phone as xt1575 but says the folder is empty. How to transfer my pix from the gallery to my computer?

[bearone21]

which folder are you looking at in a sub group under the phone....dcim or something else??

[tikibar1]

Have you pulled down the notification shade and changed the USB mode from charging to file transfer/media device?

[vzw_customer_support]

twocapns, 

We want to make sure you are able to transfer your photos to the computer. 

You can also try a different USB port to see if that helps. 

If the device you have is a Moto X, please follow the steps listed here http://spr.ly/6581DWxzF

I know you mentioned xt1575/ Turbo Z, but that shows as a Moto X Pure. Please let us know if those steps helped. 

Tamara_VZW
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