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my computer will not recognize my moto turbo z for transferring pix
twocapns
Member

explorer recognizes the phone as xt1575 but says the folder is empty. How to transfer my pix from the gallery to my computer?

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Re: my computer will not recognize my moto turbo z for transferring pix
bearone21
Leader

which folder are you looking at in a sub group under the phone....dcim or something else??

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Re: my computer will not recognize my moto turbo z for transferring pix
tikibar1
Sr. Leader
Sr. Leader

Have you pulled down the notification shade and changed the USB mode from charging to file transfer/media device?

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Re: my computer will not recognize my moto turbo z for transferring pix
vzw_customer_support
Customer Support

twocapns, 

We want to make sure you are able to transfer your photos to the computer. 

You can also try a different USB port to see if that helps. 

If the device you have is a Moto X, please follow the steps listed here http://spr.ly/6581DWxzF

I know you mentioned xt1575/ Turbo Z, but that shows as a Moto X Pure. Please let us know if those steps helped. 

 

Tamara_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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