my galaxy J3 phone will not stream netflix content after updating OS

[SARJAC55]

my galaxy J3 phone will not stream netflix content after updating OS. 

[boringusername]

What this a legit Verizon update or did you root your phone? What plan are you on?

[vzw_customer_support]

We want your phone to work as intended with all compatible applications, SARJAC55. Is your device part of our prepaid or postpaid service?
Please provide the software Build number on your phone (Settings>About phone).

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[bearone21]

are you streaming wi-fi or network??

[SARJAC55]

Thanks for taking the time to contact me.  I think I have found the answer to my problem.  I was using wi-fi network to stream Netflix.  I believe the network signal I am getting is too weak to stream Netflix.  I worked fine when I visited the Verizon store. NLJ

[bearone21]

are you aware that the wi-fi draws from the network......slow network....slow wi-fi!!