We want your phone to work as intended with all compatible applications, SARJAC55. Is your device part of our prepaid or postpaid service?
Please provide the software Build number on your phone (Settings>About phone).
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Thanks for taking the time to contact me. I think I have found the answer to my problem. I was using wi-fi network to stream Netflix. I believe the network signal I am getting is too weak to stream Netflix. I worked fine when I visited the Verizon store. NLJ