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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
network problem
INEEDcphoneHelp

My phone will display the following message " Your phone is not registered on a network, so you can only make emergency calls."

This happens frequently and while I am in the same location as another Verizon user.  I do not understand.  I pay almost $100 a month for one cellphone I am expecting exceptional coverage service. 

Why am I getting this message and how do I correct it to get the quality service I pay for & deserve?

 

 

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Re: network problem
vzw_customer_support
Customer Support

Hi! Thank you for reaching out to us. I see you've been having issues with your service. Please give us the chance to better assist you by giving you some troubleshooting steps and see if that works. 

 

>Ulises

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Re: network problem
INEEDcphoneHelp

What steps?.

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Re: network problem
vzw_customer_support
Customer Support

Hello,INEEDcphoneHelp! To further assist you, I will be sending you a PM, so we can check this together and find out the best resolution.

>Alex

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