We want to be sure your phone is working the way it should kaylamichelle. Let's see what we need to do to get this resolved. What model phone are you using? When did this issue begin? Is it only happening in one specific location or does it happen anywhere you are? We look forward to working towards a resolution.
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I had this issue with a Droid Turbo 2. The issue was that I had placed my screen protector partially over the microphone openings on the screen side of the phone. I removed the protector, replacing it with a new protector that did not overlap the speakers. Voila! No more issues with hearing, nor being heard. Hope you find a simple and quick solution!