Spanky2002, a frozen phone is basically a paperweight. Lets figure out what's going on. Please provide us with more details on what you are experiencing. What are you referring to when you say the phone is stuck on red eye.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!