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phone wont make or receive calls
LISFLO15
Member

2 of the phones on my plan suddenly stopped making and receiving calls.  why? and how can I fix this?  One phone is a Samsung S5 and the other is a Samsung S7.  The other S7's are working fine.  Any suggestions?

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Re: phone wont make or receive calls
deloused
Sr. Member

Make sure the phone settings are correct, and that they’re still active and set up correctly in your MyVerizon account

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Re: phone wont make or receive calls
vzw_customer_support
Customer Support

Making sure all your phones are working properly is definitely important, so I completely understand your concern, LISFLO15. 

 

What happens when you try placing a call? What happens when you try calling those phones? Have you tried turning the phones off and on? 

 

Let's refresh the connection on the phones by resetting the networks settings. Here's how you do it on the S7 http://vz.to/2fmbJG5 and the S5 http://vz.to/2eHkeuF

 

Keep us posted if you need further assistance. 

 

JohnB_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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