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pixel wont call
Randypark1
Member

Pixel will not call or receive calls

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Re: pixel wont call
Ann154
MVP MVP
MVP

What troubleshooting steps have you tried? Did you recently port your number to Verizon Wireless?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: pixel wont call
vzw_customer_support
Customer Support

Randypark1,

Being able to place and receive calls on your Pixel is a must. You've come to the right place for assistance.

What zip code is this happening in?

When was the last time you were able to place and receive calls on your device?

Describe what happens when you place a call?

What happens when someone attempts to call you?

Kati_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: pixel wont call
bearone21
Leader

is the phone activated?

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Re: pixel wont call
Randypark1
Member

Hello, thank you for responding.

Zip code: 95008

Last call: last week 9/01/2018

Placing call: phone app will go to calling screen but it will never dial.

Phone app freezes and goes unresponsive. I have to restart the phone to

unfreeze it again. Seems like phone app freezing is causing entire phone to

freeze.

Before the issue got worse, I use to be able to make 1 phone call before

freezing. Now it freezes right away.

Receiving a call: I can try to accept it but it will not respond to my

action. Call continues to ring until they hang up. I cannot hang up either.

I can mute the call with the side button though.

I hope this is helpful. Thank you

On Fri, Sep 7, 2018, 11:04 AM vzw_customer_support <

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Re: pixel wont call
vzw_customer_support
Customer Support

bearone21, thank you for your response. Randypark1, I appreciate you providing me with these important details, and my goal is to make sure that we can determine what is causing this issue. Also, I appreciate you for providing your Zip code. I thoroughly reviewed the 95008 area and found no service issues or outages to report. Is the issue you’re experiencing happening indoors/outdoors or both in regard to the phone calls? Are others experiencing the same issue? In regard to the phone freezing, have you installed any new applications since this started? When did the device begin to freeze? Is it happening at random times or only when you attempt to make or receive a phone call or when using an application?

 

KevinM_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: pixel wont call
Randypark1
Member

Hello,

I am pretty sure it is the hardware defect that has been happening to

pixels where a chip inside is cracking. Only the phone app is causing

trouble. I don't know anyone else with a pixel, but this issue seems to be

common on pixel forumns. This issue happens outside and inside with

consistent repro of the issue.

I went through Google's full troubleshooting guide. I tested my phone in

safe mode and also factory reset my phone and cleared all data and apps and

the issue was the same with the phone app.

On Sun, Sep 9, 2018, 11:27 AM vzw_customer_support <

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Re: pixel wont call
Randypark1
Member

Issue seems to have gotten worse last month. But I have been experiencing

phone app issues for awhile now but it was so intermittent I thought it was

the other caller/ my location. I can confirm it is not my signal or

location or other callers phones.

On Sun, Sep 9, 2018, 11:27 AM vzw_customer_support <

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