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power button
caschrantz
Member

My Samsung Galaxy S4's power button seems to be stuck in the "on" position. What is the best way to free it?

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Re: power button
Acrillix
Sr. Member

I am not really sure what you mean stuck in the "on" position. It's a press button so do you mean it's depressed? I wouldn't suggest trying to pry it free since you can damage the device. I would see if you are in warranty and get a warranty replacement.

There can be no damage, hardware alteration, water damage, and or unreasonable wear and tear.

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Re: power button
vzw_customer_support
Customer Support

We'd like to get this working for you. Have you attempted cleaning the device and pressing it a few times to try and jar it loose? 

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Re: power button
Acrillix
Sr. Member

Not necessarily. If you have insurance or Extended Warranty it could still be covered. As long as there is no physical or water damage it can be warranty claimed.

Manufacturer Warranty is 1 year, if he got a Certified Like New Replacement it comes with a 90 day warranty, if he has Total Mobile Protection it's covered as long as he continues to pay for the insurance.

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Re: power button
caschrantz
Member

I have cleaned it. Removed the memory card and reinstalled it. Pressed the

power and volume buttons at the same time in order to initiate recovery.

The phone will vibrate, indicate that it needs to be charged, and go dark.

On Saturday, October 22, 2016, vzw_customer_support <

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