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"Couldn't capture screenshot" error with "Problem encountered while saving screenshot."
ALLWIL82
Newbie
‎10-26-2018 08:55 AM

My phone has a "Couldn't capture screenshot" error with "Problem encountered while saving screenshot."

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Re: "Couldn't capture screenshot" error with "Problem encountered while saving screenshot."
Ann154
Community Leader
Community Leader
‎10-26-2018 05:07 PM

Which phone model do you have? Is there enough memory available?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: "Couldn't capture screenshot" error with "Problem encountered while saving screenshot."
vzw_customer_support
Customer Service Rep
‎10-28-2018 09:11 AM

Hi, ALLWIL82, I'm sorry you're having trouble with taking a screenshot. As our other member was nice to ...

 

Tina_VZW


Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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