Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
reset phone
shaun912
Member

If I reset my phone hard erase will that remove my contacts and music.

Labels (1)
0 Likes
Re: reset phone
bearone21
Leader

contacts can be synced to within gmail, music depends if you have music on the sd  card....remove card before reset!!

0 Likes
Re: reset phone
vzw_customer_support
Customer Support

shaun912, we truly understand your concern. We know how important your personal information is to you. We would never want you to lose it. If you do a hard erase, you are completely deleting everything in the device. If you do not backup your information, you will lose it. We always recommend backing up your device before doing a hard reset. Does this provide clarity for you? 

 

Dia_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

0 Likes