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screen no longer accessible while on a call
cynmovic
Member

I can no longer access my screen while on a phone call. Usually, the screen will light up when I move from my ear so I can access the keypad. Or it lights when the call ends. Now, nothing at all.  No buttons or actions will light it or allow me to end a call. I've checked settings and do not see anything that will apply.

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Re: screen no longer accessible while on a call
SuzyQ
Sr. Leader
Sr. Leader

Is the proximity sensor covered by a case, or dirty?  It sounds to me like it's not working properly.

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Re: screen no longer accessible while on a call
vzw_customer_support
Customer Support

cynmovic, we want to get things back to the way that it use to be on your phone. When did this issue start? Which make/model phone do you have? Did you recently update the software or download a new application to it?




LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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