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screen unresponsive
bvucjak
Member

screen unresponsive. Tried a restart and also safe mode but no change.

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Re: screen unresponsive
Ann154
MVP MVP
MVP

Phone model? What were you doing right before it froze?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: screen unresponsive
vzw_customer_support
Customer Support

Having your screen freeze is certainly not fun,bvucjak. That would drive me crazy. We are here to help. Ann154 asked some great questions. Thanks Ann! We want to fix this for you but we need more information. What make/model? Is there any damage to the device? Have you tried restarting?


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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