soft keys not working?

[chiarmom]

The home, back and ap keys at the bottom of my phone are not working.

[Ann154]

Which phone model do you have? What troubleshooting steps have you tried?

[chiarmom]

my phone is a Droid.  I have turned off and on, put phone in safe mode and tried keys etc -- somewhat limited because every time I do something I am stuck in that program until I turn phone off and on again.

[bearone21]

clean with a damp towel

[chiarmom]

oh my gosh!!  That worked!!  Do you know why?   I had already taken the case off and the clear protective sheet thinking that might be the problem ...   thank you bearone21!

[Ann154]

A DROID? As in the original 2009 vintage model? If not, you need to more specific for which phone model you have.

[vzw_customer_support]

chiarmom, we want this to work for you. Does your phone have any physical or liquid damage? When did this issue start?

LasinaH_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[chiarmom]

This started on Saturday 14th , no damage

Sent from my Verizon Wireless 4G LTE DROID

[bearone21]

wasn't this answered on the 3rd reply???

[chiarmom]

Well it worked for a while then it does and doesn't work

Sent from my Verizon Wireless 4G LTE DROID