Which phone model do you have for the protector?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Good question! In order for us to offer efficient assistance, we'll need to answer some questions. First, what is the make and model of your device? Second, did the screen protector have an adhesive cover to remove, prior to installation?
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!