Did your phone upgrade to the Marshmallow operating system? If so, the default USB mode is charge only. Once you connect the phone and computer with the USB cable, pull down the notification shade, tap where it says USB Charging, and change it to File Transfer.
Which phone model? Did you change the USB connection type from charging only to File Transfer?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
GEZBAN54, I know the importance of being able to get the pictures transferred and saved to your computer. Let me help provide some direction. When did you start having issues? Do you have the same issues when trying a different computer?
Here are the general steps for moving pictures from your phone to a computer. http://vz.to/2fYwk6p
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