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transfer pictures via usb
GEZBAN54
Member

Used to be able to transfer pictures via usb. Now it shows file is empty. What changed?

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Re: transfer pictures via usb
tikibar1
Sr. Leader
Sr. Leader

Did your phone upgrade to the Marshmallow operating system?  If so, the default USB mode is charge only.  Once you connect the phone and computer with the USB cable, pull down the notification shade, tap where it says USB Charging, and change it to File Transfer.

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Re: transfer pictures via usb
Ann154
MVP MVP
MVP

Which phone model? Did you change the USB connection type from charging only to File Transfer?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: transfer pictures via usb
GEZBAN54
Member

I did the pull down and file transfer and still empty.

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Re: transfer pictures via usb
GEZBAN54
Member

I have the note edge

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Re: transfer pictures via usb
markp_vzw
Verizon Employee

GEZBAN54, I know the importance of being able to get the pictures transferred and saved to your computer. Let me help provide some direction. When did you start having issues? Do you have the same issues when trying a different computer?

Here are the general steps for moving pictures from your phone to a computer. http://vz.to/2fYwk6p

MarkP_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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