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uninstall/reinstall system update
cjc336
Member

my update to version 221.26.7 has created a lot of problems, programs keep crashing which never happened before. Any way to uninstall this update and/or reinstall it?

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Re: uninstall/reinstall system update
Ann154
Expert
Expert

Which phone model do you have? Have you tried a system cache clear through the recovery menu?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: uninstall/reinstall system update
cjc336
Member

It's a Motorola Moto G 5.1. The cache clear thing didn't fix it. Amongst other things I can't put the phone on silent. Not sure if that's actually a feature of the new system or just a glitch from my download of it, assuming it's the latter.

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Re: uninstall/reinstall system update
vzw_customer_support
Customer Support

We have a useful troubleshooting tool for the Moto G.

http://vz.to/1Vbtng5


NoahS_VZW
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