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verizon customer care does not care about current customers
lee0452
Member

motorola edge 5G is not a user friendly telephone. Verizon employees do not recommend this in general.  I was mislead at by a Verizon store employee that this was cheaper and better than a Samsung 22 but it is not. 

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Re: verizon customer care does not care about current customers
vzw_customer_support
Customer Support

We're truly disappointed to learn you are not happy with your device, lee0452. It's important you have the right device to meet your needs. Please tell us more about what you don't like about the device? When was your device purchased?-Danielle

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Re: verizon customer care does not care about current customers
acraftylady2
Sr. Member

Didn't you research and compare the phones becore you bought?

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Re: verizon customer care does not care about current customers
SaltyS21U_User

@lee0452

Just wondering if you have the option to trade in Motorola device for S22 at the Verizon Store where you were mislead. I would speak with manager and see if they can help you out. Just saying, I strongly feel in person is  always better. Good luck.

Salty... Oh, yes I am!!
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Re: verizon customer care does not care about current customers
acraftylady2
Sr. Member

Verizon gives 30 days, just pay the restocking fee.

https://www.verizon.com/support/return-policy/

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