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voicemail app is not working
BeachMusic
Member

When I open the Voicemail app and click on "Call Voicemail" a box opens that says "Missing voicemail number. No voicemail number on SIM card" Then when I click on add number, the Voicemail number *86 is visible. If I click on that it closes with message that no changes were made. The only way I can access VM is to go to the phone app and actually dial *86. The voicemail app previously worked but no longer does.

I have Samsung Galaxy S5, not even 2 months old.

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Re: voicemail app is not working
Ann154
Expert
Expert

The "Voicemail app" in the phone's application drawer is only meant to be used as the interface for the Visual Voicemail system. With basic voicemail, use the notification symbol in the notification bar/shade when you have a voicemail or long press the "1" key on the phone keyboard to access the voicemail (dials *86).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

View solution in original post

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Re: voicemail app is not working
vzw_customer_support
Customer Support

Let's get your voice mail functioning the way it should, BeachMusic! Did you recently accept a trial for Visual Voice Mail? Try going into your Phone>Menu>Settings>Voice Mail settings. Make sure number is programmed as *86.

Thank you,

YaleK_VZW
Follow us on Twitter @VZWsupport

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Re: voicemail app is not working
BeachMusic
Member

my phone came with free trial for visual voice mail, and I do not remember accepting it. Yes, the number is set for *86. I DO NOT WANT VISUAL VOICEMAIL.

Samille

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Re: voicemail app is not working
BeachMusic
Member

Sent from my Verizon Wireless 4G LTE smartphone

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Re: voicemail app is not working
vzw_customer_support
Customer Support

Hi BeachMusic,


Thanks for the details! Has you free trial ended? You may subscribe to Visual Voicemail for an additional monthly charge. You should be able to check your voicemail by dialing *86 from your cellphone for free. You can add features to your line here http://vz.to/1di2TlT .

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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Re: voicemail app is not working
BeachMusic
Member

I don't want visual voicemail simply because I do not want to pay even more to Verizon than I'm already having to pay! If the app is not going to work, just say so, and I will delete it. I know I can dial *86, I've been a Verizon customer since it was Cellular One or whatever.

Samille

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Re: voicemail app is not working
Ann154
Expert
Expert

You can remove the Visual Voicemail feature and add back Basic Voicemail by going to the "Change Features option in your MyVerizon account online.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: voicemail app is not working
BeachMusic
Member

I already have basic voicemail. The app shows when I have a voicemail, but I am able to retrieve it unless I go to the bone sitting and actually dial star 86 thank you

Sent from my Verizon Wireless 4G LTE smartphone

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Re: voicemail app is not working
BeachMusic
Member

I already have basic voicemail. The app shows when I have a voicemail, but I am able to retrieve it unless I go to the bone sitting and actually dial star 86 thank you

Sent from my Verizon Wireless 4G LTE smartphone

0 Likes
Re: voicemail app is not working
Ann154
Expert
Expert

The "Voicemail app" in the phone's application drawer is only meant to be used as the interface for the Visual Voicemail system. With basic voicemail, use the notification symbol in the notification bar/shade when you have a voicemail or long press the "1" key on the phone keyboard to access the voicemail (dials *86).

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes