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when i update a contact, old information still shows up
dberry1052
Member

when i edit a contact, the old information that i deleted still shows up....i want to get rid of the old info and update to new, but the old date stills tays   what gives?

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Re: when i update a contact, old information still shows up
Ann154
MVP MVP
MVP

Are you editing it in the only place the information is stored?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: when i update a contact, old information still shows up
jav6
Sr. Member

It sounds like it is being restored/synced with a backup source (cloud?).

...Just another VZW customer...trying to offer some assistance...
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Re: when i update a contact, old information still shows up
vzw_customer_support
Customer Support

It's important your contacts update as needed, dberry1052. Let's take a closer look into what's going on. What is the make and model of your phone? Are you backing up your content with the Verizon Cloud or any other backup source? Are you editing the contact from the phone? 

 

Danielle_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: when i update a contact, old information still shows up
bearone21
Leader

if the contacts are in gmail, update that one too, or do it 1st & the phone should sync, if the phone is set to sync with pc/mac.

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