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when using android file transfer, it says can't connect to device
harthaus
Member

I've used the Android File Transfer software before, even though it was slow and painful.

I'm trying to download pictures from my phone to my Mac and it keeps telling me to either restart my device or reconnect (which I do) and then it says it can't connect. Please help!

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Re: when using android file transfer, it says can't connect to device
vzw_customer_support
Customer Support

@harthaus


I want you to be able to successfully transfer media content from your wireless phone to your Mac computer. I am happy to assist.


What model phone do you have? Any recent software changes to your smartphone or computer?


AnthonyTa_VZW
Follow us on Twitter @VZWSupport


If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: when using android file transfer, it says can't connect to device
bearone21
Leader

are both on wi-fi??

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