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why can't I install and use pokemon go
Poppoplew
Enthusiast - Level 2
‎09-05-2016 11:17 AM

why can't I install and use pokemon go

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Re: why can't I install and use pokemon go
Ann154
Community Leader
Community Leader
‎09-05-2016 03:03 PM

Screenshot_20160905-170155.pngScreenshot_20160905-170213.png

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why can't I install and use pokemon go
Ann154
Community Leader
Community Leader
‎09-05-2016 01:03 PM

Which phone model do you have? Is it compatible with the application?

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Re: why can't I install and use pokemon go
Poppoplew
Enthusiast - Level 2
‎09-05-2016 01:33 PM

Hi, thanks for responding ! I have a Samsung galaxy s3 phone with android 2.2 and 16 GB of storage. I have a no contract plan with Verizon for $45/month. When I go to the google play store, it says this app is incompatible with my device yet according to what I read on the internet others with the same phone are ok. A Verizon employee at best buy told me that it's probably because I have a no contract phone and Verizon won't allow it.

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Re: why can't I install and use pokemon go
pherson
Champion - Level 1
‎09-05-2016 02:23 PM

I'm hanging up my technology and moving. why can't I install Pokemon go? I'm too thru

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Re: why can't I install and use pokemon go
Ann154
Community Leader
Community Leader
‎09-05-2016 03:00 PM

Did you look at the application description from the Play Store website on a computer or another device's browser and not through the Play Store app? Pokémon GO - Android Apps on Google Play  It clearly indicates that the device needs to have Android 4.4 and higher plus be one of the devices the Developer marked as a compatible device. From what you have provided, your device isn't compatible with the application. For example, my tablet while running an OS version that is higher than the minimum it isn't compatible with the application either.

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Re: why can't I install and use pokemon go
Ann154
Community Leader
Community Leader
‎09-05-2016 03:03 PM

Screenshot_20160905-170155.pngScreenshot_20160905-170213.png

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: why can't I install and use pokemon go
bearone21
Legend
‎09-05-2016 08:41 PM

2.2????, my old s3 ended up at 4.3......might be why other apps don't work properly.

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Re: why can't I install and use pokemon go
Ann154
Community Leader
Community Leader
‎09-05-2016 10:03 PM

Even at Android 4.3, it doesn't appear to be compatible with the that application.

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Re: why can't I install and use pokemon go
Acrillix
Specialist - Level 2
‎09-05-2016 11:11 PM

BTW those reps at bestbuy at the VZW booths are indirect agents. They probably work for Cellular Sales or another authorized retailer

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Re: why can't I install and use pokemon go
vzw_customer_support
Customer Service Rep
‎09-07-2016 01:28 PM

We want you to be able to use this popular application, Poppoplew. Our community members are providing some great tips. After checking some resources, we found that the prepaid version of the Galaxy S III did receive Android 4.4 on August 21, 2014. When you go to Settings > About Phone > Software Update, do you see an available update?


LynnD_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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